Warranty | CAROLL

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WARRANTY POLICY


for CAROLL PLAN.

Parts of Warranty

Engin mechanism

  • Cylinder block
  • Cylinder head
  • Cylinder head cover
  • Piston
  • Connecting rod
  • Crankshaft
  • Oilpan
  • Engine front cover
  • Flywheel
  • Camshaft
  • Inlet valve
  • Exhaust valve

AT, CVT

  • A/T Transmission
  • Torque converter
  • A/T selector level
  • Solenoid valve
  • CVT (not include Extoroidal CVT)

MT

  • Manual Transmission
  • Clutch master cylinder
  • Clutch cover
  • Clutch release bearing
  • Clutch release fork
  • * Repairment due to the usage of non-original parts
  • * Repairment due to the car accident
  • * Repairment due to the user leaving without refill of oils,consumable goods (Oil,Belt etc)
  • * We warranty for the above parts only

Warranty Content

Warranty period and duration

3 months from the contract date or less than of 2500 km

Warranty period and responsibility

  • The date of issue for warranty policy is the contract date.
  • Target of the warranty must be only when a repair occurs after deductible period and during the warranty period as a term of warranty.
  • It could not become a target of the warranty when a repair occurs after the warranty period as a term of warranty.

Deductible period is 1 week.

Warranty upper limit is 5% of the car price.

Event of damage

Please contact Caroll company.

During business hours 9 AM to 6 PM

Terms and Information for Customers

  • 1. Correct usage and repair by manufacturers defined rules
  • 2. Inspection and maintenance required by law (RTAD)
  • 3. Please exchange the vehicle parts at the manufacturer specified time ( Eg. engine lubricant )

You can't be guaranteed, if you did not obey the above rules.

The main item which is not included in the warranty

  • Repairment of the parts which is not included in the warranty
  • Repairment of the parts which could not repair by CAROLL (Oils,consumable goods,replacement)
  • Repairment of the parts which is not approved by CAROLL and which is included the proposal after work completion
  • The expenses concern with road service
  • Repairment which was repaired by the workshop which is not arranged by CAROLL
  • The expenses for car supply during the repairing period
  • Repairment of Turbo,Super charger,Intercooler
  • Repairment of Toroidal CVT,Extoroidal CVT
  • Repairment of Hybrid type
  • Repairment of Airbag,Seat belt
  • Repairment and responsibility concern with Car security parts
  • Repairment of lighting system,general equipment inside and outside of car
  • Repairment due to the user did not using the Original parts
  • Repairment due to the user`s fault or intentionally
  • Repairment due to the user`s leaving and without doing normal treatment
  • Repairment due to the uncorrect usage,Inappropriate management,rough use like racing and rally,usage for specified place and condition
  • The expenses for inconvenience,loss,compensation for absence from work during the repairing period
  • Repairment which is not affected to quality and functionally but affected to Sensible phenomenon (noise,shake,operation feeling,oil leak etc)
  • Repairment of car accident,and accident aftereffects
  • Repairment due to earthquake,cyclone,flood and natural disaster,war,riot and fire
  • If you change the address and phone number,please contact to CAROLL.(When we know after the repairment we won`t pay the Warranty repair)
  • Please keep the Warranty Identification carefully,we cannot reissue it.(Warranty repair required warranty Identification)
  • The warranty must not be the commercial car

Warranty Registration Requirement

  • Caroll's Plan Buyer
  • Manufacture is less than 10 years
  • Mileage is less than 100,000 km
  • Black Plate Number
  • No repair or having only minor repaired
  • Good test result by Scan tool
  • Good result by Caroll Check Sheet
  • Chassis number is the product of Japanese car company
  • Real Chassis Number with Manufacturers logo
  • Under 280 PS Car (announced by Manufacturer)
  • Must NOT be specialized car fitted for specialized purpose
  • Must NOT be remodeling car
  • ※the warranty is valid only for standard car and car parts.
  • ※the warranty is void if the car is fitted with non-original (custom) parts.
  • The car must not have been drown
  • Truck,Van must be under 4000CC
  • Not commercial car (eg. Taxi,Bus)
  • Not snow sweeper or winter service vehicle , Electornic Car, Fuel cell vehicle(FCV) , Hybrid Car,LPG car, Natural gas vehicle
  • Must not have abnormality,when we check at the work shop which Caroll appointed,after contracted by caroll plan

: Note

  • 1. Warranty repairment may use Repeat parts,Used parts.For oils and other parts,the designation such as brands is not accepted.
  • 2. When the vehicle concerned is considered to be a remodeling car, it become handled as the cancellation of the warranty contract.
  • 3. When injustice is found out after warranty repair, CAROLL demand the repair expenses.
  • 4. When the user changed, it become handled as the cancellation of the warranty contract.
  • 5. There is no repayment of the money of cancellation of the warranty contract.
  • 6. In case,we found the fault when we check the car after contract by Caroll plan, the plan will change to Caroll lite plan and refund the difference of service charge.
  • 7. In case,we found that it need to repalce the consumable goods, it burdens the buyer when we check the car after contract by caroll plan.