for CAROLL PLAN.
Parts of Warranty
- Cylinder block
- Cylinder head
- Cylinder head cover
- Connecting rod
- Engine front cover
- Inlet valve
- Exhaust valve
- A/T Transmission
- Torque converter
- A/T selector level
- Solenoid valve
- CVT (not include Extoroidal CVT)
- Manual Transmission
- Clutch master cylinder
- Clutch cover
- Clutch release bearing
- Clutch release fork
- * Repairment due to the usage of non-original parts
- * Repairment due to the car accident
- * Repairment due to the user leaving without refill of oils,consumable goods (Oil,Belt etc)
- * We warranty for the above parts only
Warranty period and duration
3 months from the contract date or less than of 2500 km
Warranty period and responsibility
- The date of issue for warranty policy is the contract date.
- Target of the warranty must be only when a repair occurs after deductible period and during the warranty period as a term of warranty.
- It could not become a target of the warranty when a repair occurs after the warranty period as a term of warranty.
Deductible period is 1 week.
Warranty upper limit is 5% of the car price.
Event of damage
Please contact Caroll company.
During business hours 9 AM to 6 PM
Terms and Information for Customers
- 1. Correct usage and repair by manufacturers defined rules
- 2. Inspection and maintenance required by law (RTAD)
- 3. Please exchange the vehicle parts at the manufacturer specified time ( Eg. engine lubricant )
You can't be guaranteed, if you did not obey the above rules.
The main item which is not included in the warranty
- Repairment of the parts which is not included in the warranty
- Repairment of the parts which could not repair by CAROLL (Oils,consumable goods,replacement)
- Repairment of the parts which is not approved by CAROLL and which is included the proposal after work completion
- The expenses concern with road service
- Repairment which was repaired by the workshop which is not arranged by CAROLL
- The expenses for car supply during the repairing period
- Repairment of Turbo,Super charger,Intercooler
- Repairment of Toroidal CVT,Extoroidal CVT
- Repairment of Hybrid type
- Repairment of Airbag,Seat belt
- Repairment and responsibility concern with Car security parts
- Repairment of lighting system,general equipment inside and outside of car
- Repairment due to the user did not using the Original parts
- Repairment due to the user`s fault or intentionally
- Repairment due to the user`s leaving and without doing normal treatment
- Repairment due to the uncorrect usage,Inappropriate management,rough use like racing and rally,usage for specified place and condition
- The expenses for inconvenience,loss,compensation for absence from work during the repairing period
- Repairment which is not affected to quality and functionally but affected to Sensible phenomenon (noise,shake,operation feeling,oil leak etc)
- Repairment of car accident,and accident aftereffects
- Repairment due to earthquake,cyclone,flood and natural disaster,war,riot and fire
- If you change the address and phone number,please contact to CAROLL.(When we know after the repairment we won`t pay the Warranty repair)
- Please keep the Warranty Identification carefully,we cannot reissue it.(Warranty repair required warranty Identification)
- The warranty must not be the commercial car
Warranty Registration Requirement
- Caroll's Plan Buyer
- Manufacture is less than 10 years
- Mileage is less than 100,000 km
- Black Plate Number
- No repair or having only minor repaired
- Good test result by Scan tool
- Good result by Caroll Check Sheet
- Chassis number is the product of Japanese car company
- Real Chassis Number with Manufacturers logo
- Under 280 PS Car (announced by Manufacturer)
- Must NOT be specialized car fitted for specialized purpose
- Must NOT be remodeling car
- ※the warranty is valid only for standard car and car parts.
- ※the warranty is void if the car is fitted with non-original (custom) parts.
- The car must not have been drown
- Truck,Van must be under 4000CC
- Not commercial car (eg. Taxi,Bus)
- Not snow sweeper or winter service vehicle , Electornic Car, Fuel cell vehicle(FCV) , Hybrid Car,LPG car, Natural gas vehicle
- Must not have abnormality,when we check at the work shop which Caroll appointed,after contracted by caroll plan
- 1. Warranty repairment may use Repeat parts,Used parts.For oils and other parts,the designation such as brands is not accepted.
- 2. When the vehicle concerned is considered to be a remodeling car, it become handled as the cancellation of the warranty contract.
- 3. When injustice is found out after warranty repair, CAROLL demand the repair expenses.
- 4. When the user changed, it become handled as the cancellation of the warranty contract.
- 5. There is no repayment of the money of cancellation of the warranty contract.
- 6. In case,we found the fault when we check the car after contract by Caroll plan, the plan will change to Caroll lite plan and refund the difference of service charge.
- 7. In case,we found that it need to repalce the consumable goods, it burdens the buyer when we check the car after contract by caroll plan.